GM tops J.D. Power quality study for the first time
Automotive News
Jesse Snyder
June 19, 2013
DETROIT — General Motors for the first time ranked atop a closely watched survey measuring new-vehicle quality, while Ford Motor Co. continued to be dragged down by its electronic features.
“GM has the best quality of any corporation in the study, the first time it’s been on top,” said David Sargent, vice president of the global automotive practice at J.D. Power and the study’s author.
GM placed two brands — GMC and Chevrolet — in the top five of J.D. Power and Associates’ Initial Quality Study released today.
The annual survey, redesigned for its 27th year, measures the number of problems on 2013 cars and light trucks that buyers report after 90 days of ownership.
Sargent said GM has risen to the top because of a relentless focus on quality for several years.
“GM is as obsessed with quality as Toyota and Honda were as they made their moves,” he said. “It’s like a mission. They’re just rabid about quality.”
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