GM tops J.D. Power quality study for the first time
June 19, 2013
DETROIT — General Motors for the first time ranked atop a closely watched survey measuring new-vehicle quality, while Ford Motor Co. continued to be dragged down by its electronic features.
GM placed two brands — GMC and Chevrolet — in the top five of J.D. Power and Associates’ Initial Quality Study released today.
Sargent said GM has risen to the top because of a relentless focus on quality for several years.
“GM is as obsessed with quality as Toyota and Honda were as they made their moves,” he said. “It’s like a mission. They’re just rabid about quality.”